Delivery Policy
PANTRY & PEG · KITCHEN HOME ESSENTIALS01Delivery Overview
Pantry & Peg provides online access to a carefully selected range of kitchen household products. Each order is prepared individually and arranged for delivery with appropriate care to help ensure products arrive in suitable condition.
Delivery is provided without additional delivery charges. Customers can complete purchases through our website and receive products at the delivery address supplied during checkout.
02Order Preparation
Orders are normally prepared within 1–3 working days after confirmation.
- Products are checked and packaged before dispatch.
- Orders containing multiple items may require additional preparation time.
- Processing times may vary during busy periods or when additional checks are required.
03Estimated Delivery Time
Most deliveries are expected to arrive within approximately 3–7 working days after dispatch.
- Delivery times are estimates and are not guaranteed arrival dates.
- Public holidays, courier schedules, transportation conditions and circumstances outside reasonable control may affect delivery timing.
- Customers should ensure someone is available to receive deliveries where required.
04Delivery Information
Customers are responsible for providing complete and accurate delivery details when placing an order.
- Incorrect or incomplete delivery information may result in delays.
- Customers should contact our support team promptly if changes are required after placing an order.
- We will make reasonable efforts to assist with delivery enquiries after an order has been submitted.
05Returns & Exchanges
Pantry & Peg accepts return or exchange requests in accordance with applicable requirements and product condition considerations.
- The first approved return or exchange arrangement may be completed without additional return arrangement charges.
- Any further return or exchange requests may be reviewed individually based on product condition, order details and the reason for the request.
- Products should be unused, suitably packaged and returned with included accessories where applicable.
06Delivery Disclaimer
Important Information
- Delivery estimates are provided for general guidance only and may change due to circumstances outside our reasonable control.
- We are not responsible for delays caused by incorrect delivery information provided by customers, unsuccessful delivery attempts, third-party transportation arrangements or events beyond normal business control.
- Customers should inspect products after receipt and contact our support team within a reasonable period if there is an issue with the delivered item.
- Minor variations in colour, texture, dimensions or appearance may occur due to manufacturing processes, material characteristics and differences between product images and actual items.
- Product images are provided to help customers understand the product style and appearance. Actual products may have slight differences while maintaining the described function and quality.
- Customers are responsible for using kitchen products appropriately and following any care instructions supplied with the product.
07Policy Updates
This Delivery Policy may be updated when delivery arrangements, product services or business procedures change.
Updated content becomes effective immediately after publication on this page.
08Contact Information
Company SHARJAS UK LIMITED
Address 1096 Uxbridge Road, Hayes, Middlesex, England, UB4 8QH
Email support@pantrypeg.co.uk
Telephone 0116 129 4018