Return & Refund Policy

01Overview

Pantry & Peg aims to provide a clear and straightforward return and refund process for customers purchasing kitchen household products through our website.

This policy explains when products may be returned, when refunds may be provided, and the conditions that apply to return requests.

02Eligible Returns

Customers may request a return or refund when one of the following situations applies:

• The product arrives damaged or affected by an issue that occurred before delivery.
• The incorrect product has been supplied compared with the order details.
• The product has a quality issue that prevents normal use.
• A return request is submitted within the applicable return period after receiving the order.

03Products Not Eligible For Refund

Refunds or exchanges may not be available in the following situations:

• Products that have been used, modified, damaged or altered after delivery by the customer.
• Products returned without prior communication or without sufficient order information.
• Items damaged due to unsuitable handling, storage or cleaning methods after receipt.
• Products returned without original packaging or included parts where these are required for assessment.
• Requests submitted outside the applicable return period unless otherwise required.

04Return Process

• Customers should contact support with order details and a description of the request.
• Our team will review the information provided and advise the next appropriate steps.
• Approved returns should be prepared securely to help prevent damage during transportation.
• Once the returned product has been received and checked, the refund or exchange process will begin.

05Refund Processing Time

Once a refund has been approved, the amount will normally be processed within 5 working days.

• After processing, the time required for the funds to appear may vary depending on the customer’s payment provider and account processing arrangements.
• Customers should allow up to 10 additional working days after confirmation for the refunded amount to appear.
• If the refund has not appeared after this period, customers may contact our support team for assistance.

06Replacement Arrangements

Where a replacement is agreed, the replacement item will be prepared after the return request has been reviewed and approved.

• Replacement availability depends on current product availability.
• If a suitable replacement cannot be arranged, an alternative solution may be discussed with the customer.

07Refund Disclaimer

08Policy Updates

This Return and Refund Policy may be updated when business procedures, product arrangements or customer service processes change.

Updated content becomes effective immediately after publication on this page.