Terms & Conditions

01Introduction

These Terms & Conditions apply to the use of the Pantry & Peg website and the purchase of kitchen household products supplied by SHARJAS UK LIMITED.

By accessing this website, placing an order or using our services, customers agree to follow these terms. These terms are designed to provide clear information about website use, purchases, delivery arrangements and customer responsibilities.

02Website Use

• Customers should provide accurate information when creating orders or contacting our team.
• The website should only be used for lawful purposes and in a manner that does not affect normal website operation.
• Information displayed on the website is intended to provide general product details and may be updated when required.
• Product availability, descriptions and presentation may change depending on stock and business arrangements.

03Product Information

Pantry & Peg provides kitchen household products including cooking tools, storage items and kitchen accessories.

• Product descriptions are prepared to provide accurate information about product features and intended use.
• Colours, textures, dimensions and appearance may vary slightly due to manufacturing processes and screen display differences.
• Customers should review product information carefully before completing a purchase.

04Orders & Purchases

• Orders are considered submitted after customers complete the required purchase information.
• SHARJAS UK LIMITED may review order details before preparation and dispatch.
• Customers are responsible for ensuring all information provided during checkout is correct.
• Orders cannot always be changed after preparation has started.

05Payments & Charges

Customers are responsible for completing payment using the available methods provided on the website.

• All product prices are displayed clearly before order confirmation.
• Any applicable charges will be shown before customers complete their purchase.
• Customers should retain order confirmation details for future reference.

06Delivery Terms

Delivery arrangements are explained separately in our Delivery Policy.

• Estimated delivery times are provided as guidance and may vary depending on external circumstances.
• Customers must provide complete and accurate delivery information.
• We are not responsible for delays caused by incorrect information supplied by customers or circumstances outside reasonable control.

07Returns & Refunds

Returns and refunds are handled according to our Return and Refund Policy.

• Products must meet the applicable return conditions before a refund or exchange can be arranged.
• Customers should contact our team before sending products back.
• Refund processing times depend on approval completion and external payment processing arrangements.

08Customer Responsibilities

• Customers should use products according to their intended purpose and follow any supplied care guidance.
• Customers should check products after delivery and contact us if assistance is required.
• Customers should maintain account and order information securely.

09Limitation & Disclaimer

10Intellectual Property

Website content, brand materials, images, design elements and written information belong to SHARJAS UK LIMITED unless otherwise stated.

Content should not be copied, reproduced or used for unrelated purposes without appropriate permission.

11Policy Updates

These Terms & Conditions may be updated when website services, product arrangements or business procedures change.

Updated terms become effective immediately after publication on this page.